Support

Pre-sales

If you have any queries about Dietplan7 or if you have any problems installing or running the 30-day evaluation, you can email support@forestfield.co.uk or contact us by telephone, fax or post

After sales

Dietplan7 has an initial 90 day warranty during which you can obtain unlimited, free support. Just email support@forestfield.co.uk or contact us by telephone, fax or post You will also receive, free of charge, any new version of the  software that is released during the warranty period.

After that you can, if you wish, subscribe to an Annual Support and Update Service Agreement which, for an annual fee, continues to provide the same cover as the initial warranty.

Reporting problems

Any errors that occur while Dietplan is running are reported in a pop-up window titled Dietplan7 messages and errors. Before closing this window, select Submit problem or query on the Help menu and enter your contact details. The error(s) will be copied into this form and you can add as much text as you wish, describing how and when the problem occurred. On completion, the whole form will be emailed automatically to Forestfield Software. The more complete the information you can supply, the quicker we will be able to resolve the problem.  

Software updates

If you are running Dietplan7 you can check for the most recent update below and download and install it if required. To discover which release you are currently running, select About Dietplan7 from the Help menu of your installed software and note the version number that is displayed there.

You can also check for, download and install any available updates from within Dietplan itself. You can explicitly Check for updates from the Help menu or you can set your Preferences to perform a regular check every day, week or month

Click the appropriate button below to download the latest set of updates for PC Windows or Mac OS X.  If your web browser gives you the choice whether to Open or to Save the file, choose Save and select a folder on your local hard disk where you would like it to be stored. Alternatively, right-click on the link and choose Save Target As.. from the pop-up menu.

To install the update, first ensure that Dietplan is not running. Then, if the file was downloaded to your desktop, simply double-click it. If it was saved elsewhere, use My Computer / Explorer (Windows) or Finder (OS X) to locate the downloaded file and double-click on the file name.

If Dietplan is installed on your local hard drive, the installer will automatically locate your current installation and you can simply confirm it. If it is installed on a network drive (Dietplan7 Professional) or on a USB flash drive (Dietplan7 Portable), you will probably need to enter, or browse for the location. If browsing, take care that the destination you confirm is the folder where Dietplan is actually installed. After confirmation, the installer will update all the required software components. Once it has finished, the downloaded file  can be deleted.

If you have Dietplan7 Portable on a USB flash drive that will run on both a PC and a Mac you can download either of the updates below, depending on the type of computer you are currently using, and both the Windows and the OS X components will be updated.  

DownloadUpdateButton_700-win

This will update your Windows installation to Release 7.00.51 (1 November 2017)

DownloadUpdateButton_700-osx

This will update your Mac OS X installation to Release 7.00.51 (1 November 2017)

To find out which version you are currently running
start Dietplan7
and select About Dietplan7 from the Help menu

If you are using the older Dietplan6 you can upgrade to Dietplan7
Please contact us for a quotation.


Forestfield Software Ltd
14 Warnham Road Horsham West Sussex RH12 2QU
United Kingdom

Tel:  +44 (0)1403 274166      Fax: +44 (0)1403 274271
 
email:  support@forestfield.co.uk


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